Updated: 2026-03-01
1.1. Kvintera – the Service Provider: IĮ Kvintera, company code 306766838, registered office address P. Lukšio g. 2-121A, LT-57199 Kėdainiai, Lithuania.
1.2. Customer – a natural or legal person that orders and uses Kvintera Services. A natural person who orders and uses the Services for purposes unrelated to that person’s business, trade, craft or profession (consumer purposes) may also be referred to in these General Terms as a “Consumer Customer”.
1.3. Parties – Kvintera and the Customer. Each is separately referred to as a “Party”.
1.4. Services – internet (web) services provided by Kvintera to Customers, such as game-server hosting, website hosting, domain registration and administration, server rental, SSL (secure sockets layer) certificates, and other services and solutions of a similar and/or related nature. Detailed and continuously updated information about the services provided by Kvintera is available on the Website.
1.5. General Terms – these general terms for the provision of services of IĮ Kvintera, which establish the principal terms and procedure for providing and using Services and the rights and obligations of the Parties. They are published on the Website.
1.6. Special Terms – Service plans, parameters and pricing terms which, together with the General Terms, form the Agreement. Service parameters and pricing are published on the Website. The Special Terms also include information related to the Services provided on the Website or in the Customer System account.
1.7. Agreement – an agreement for the provision of Services entered into between the Customer and Kvintera in accordance with these General Terms, consisting of the General Terms and Special Terms, under which the Parties undertake certain obligations towards one another in relation to ordering, providing, receiving and using the Services.
1.8. Website – the website administered by Kvintera, available at https://kvintera.lt, on which the Customer may submit and coordinate Service orders and pay for the services it wishes to acquire.
1.9. Customer System – the customer self-service area available at https://kvintera.lt/valdymas, through which Customers may submit and coordinate Service orders, manage Services, receive and pay invoices for provided Services, and receive and exchange information with Kvintera.
1.10. Account – the Customer’s account in the Customer System, which the Customer may create by completing the registration form and through which the Customer may access and use the Customer System.
1.11. Privacy Policy – Kvintera’s privacy policy, published on the Website at /en/privacy-policy.
1.12. Service reservation costs – costs incurred by Kvintera for reserving Service resources, for example server space, as well as costs related to employees’ time, services provided to Kvintera by other providers, for example domain registration, and other costs that Kvintera cannot recover after incurring them. Where the Customer enters into the Agreement for a fixed Service term, and on every subsequent extension of that term, service reservation costs are included in the Service fee. The Service fee set for the Service term covers and compensates Kvintera for the aforementioned costs.
2.1. The General Terms are a legally binding document for the Parties. Every Customer must comply with them, irrespective of whether the Customer has registered in the Customer System and has an Account there. Services may be ordered and used only after reading and undertaking to comply with the General Terms. If the Customer does not agree with the General Terms (or any part thereof), the Customer may not order or use the Services or register for and use the Customer System. The General Terms do not replace or cancel rights guaranteed to Consumer Customers by law or Kvintera’s obligations towards Consumer Customers established by law.
2.2. Kvintera may amend both the General Terms and the Special Terms if the Services or the specifics of their provision change, Kvintera’s business or Service-provision model changes (for example, operating conditions, territory or pricing), or if amendments are necessary because of changes in legislation or instructions from public authorities.
2.3. Customers will be informed of amended General Terms by email or through the Customer System. Amended General Terms take effect after publication on the Website and apply only to orders, use and provision of Services occurring after the amendment. If the Customer disagrees with amendments, the Customer may no longer order Services or extend the term of the ordered Services. If, after publication of the amendments, the Customer orders Services or extends their term, the Customer is deemed to have agreed fully and without exception to the amendments.
2.4. Kvintera is not responsible for and assumes no risk if the Customer has not familiarised itself with the General Terms and/or Special Terms. Since the Customer has been given that opportunity, Kvintera is deemed to have properly fulfilled its duty to inform.
3.1. To enter into the Agreement, the Customer must submit a Service order to Kvintera together with all information supplied during registration, read and agree to the General Terms and Special Terms, and pay for the Services in accordance with these General Terms. The Agreement is deemed concluded and enters into force once the Customer has completed all actions specified in this clause.
3.2. Kvintera undertakes, itself and/or through subcontractors, to provide the Customer with quality Services in accordance with these General Terms and the applicable Special Terms. The Customer undertakes to accept and use the provided Services in accordance with the General Terms and Special Terms and to pay Kvintera the agreed Service price.
4.1. The Customer may order Services on the Website and/or in the Customer System by completing an order form and/or submitting the information required to order a Service. Submission of an order is confirmed by an email sent by Kvintera. Unless stated otherwise in that confirmation, it is deemed the conclusion of the Agreement. Kvintera starts processing the order after the Customer pays the final amount stated in the order form directly through the ordering system or pays the invoice presented in the Customer System, unless the Parties agree otherwise in writing.
4.2. The Customer may also order Services by emailing info@kvintera.lt and providing all information required for provision of the Service. In that case, the Agreement is deemed concluded when Kvintera sends an invoice and the Customer successfully pays it. Kvintera then starts processing the Service order and/or providing the Services.
4.3. To begin processing an order, the Customer must pay Kvintera’s invoice by the deadline stated in it. If the Customer does not pay on time or pays after that deadline, the order is cancelled unless Kvintera permits later payment by extending the deadline. Kvintera does not begin processing the order until the Customer has paid for the Services.
4.4. After submitting an order, the Customer may amend and/or cancel it (the Special Terms apply to cancellation of certain Services; see clause 8) only after registering and logging in to the Customer System. The Customer may also manage ordered Services there. A Customer who has not registered in the Customer System may not amend or cancel an order, but may submit a new order. Only the order paid for by the Customer will be processed.
4.5. No later than 7 (seven) days before the end of the ordered Service term, Kvintera informs the Customer by email that the Service is nearing expiry. To extend the Services, the Customer must pay for the extension in the Customer System no later than the Service’s expiry. When the Customer pays the issued invoice, provision of the Service is extended for that term.
5.1. The Customer undertakes to provide Kvintera with correct, accurate and complete information for registration in the Customer System and ordering Services. Incorrect, incomplete or inaccurate information may make registration and/or ordering Services impossible. In such a case, Kvintera is also entitled to delete an existing Account, restrict or suspend its use and/or refuse a Service order.
5.2. Once the Customer has submitted all information required for registration, the Customer is registered and an Account is created in the Customer System.
5.3. If Kvintera has doubts about the Customer’s identity, it reserves the right, after activating the Account and/or making all Account functionality available, to request additional information and/or documents confirming the Customer’s identity or other relevant circumstances. Successful registration is confirmed by emails. If registration conditions and requirements are not met, for example if requested information is not provided, Account operation may be restricted or suspended.
5.4. An Account in the Customer System is created personally for the Customer and may not be transferred or otherwise made available to third parties, except where the Customer uses Customer System functionality to grant access and/or use rights to other users associated with the Customer (employees, representatives, etc.). Such users act on the Customer’s behalf, and the Customer assumes full responsibility for their actions and obligations in the Customer System.
5.5. If access to the Customer’s Account occurs because of an insecure password created by the Customer (except where credentials were leaked due to security vulnerabilities in Kvintera’s Website) or other Customer data, and/or where the Customer provided such data to third parties, the Customer is responsible for any damage caused to the Customer or Kvintera.
5.6. The Customer is responsible for ensuring that information in the Account, supplied at registration and/or when ordering Services or later, is accurate, correct and complete. Registering and/or ordering Services using another person’s data is prohibited.
5.7. The Customer must protect login credentials so that third parties do not learn them and must immediately notify Kvintera of changes to information and/or data supplied by the Customer by changing it in the Account. Kvintera will always consider Customer-provided data correct and complete. Kvintera is not liable for damage caused to the Customer and/or third parties because the Customer provided incorrect and/or incomplete data or failed to update it, except where inaccuracies result from improper operation of the Website and/or Customer System.
5.8. If the Customer provides incorrect, incomplete or inaccurate data, Kvintera may immediately and without notice apply any or all of the following measures: (i) delete the Customer’s Account; (ii) restrict or suspend the ability to use the Account and/or Services; (iii) delete any Customer data processed by Kvintera; (iv) refuse a Service order. Information about the measures and the reasons for them is given immediately afterwards by email or telephone.
5.9. The Customer may change and/or supplement registration data at any time without restriction. The Customer may delete an Account only if there are no active Services; therefore, the Customer must first cancel and/or terminate the Agreement and then notify Kvintera in writing by email at info@kvintera.lt of the wish to delete the Account. After deleting the Account, the Customer loses access to the Customer System. Subject to legal requirements, Kvintera may continue to retain certain Account data in accordance with the Privacy Policy and the periods stated there.
5.10. Kvintera may create and develop the Customer System and/or Services and change their functionality and features as it considers appropriate. If changes are material, Kvintera informs Customers through the Customer System and/or Website or by email.
5.11. Kvintera makes every effort to ensure the quality and uninterrupted operation of the Customer System, but does not guarantee the absence of disruptions or errors. Kvintera is not liable for temporary and/or permanent non-operation, improper operation or temporary unavailability caused by objective reasons. Kvintera is also not liable for loss or corruption of Customer data where this occurs without Kvintera’s fault or gross negligence. Kvintera does not guarantee retention of information and data transferred by the Customer to a server after use of the Customer System ends. Subject to these exceptions, Kvintera undertakes to make every effort to properly fulfil paid Service orders.
5.12. Kvintera may suspend operation of the Customer System for a necessary and reasonable period where required to introduce or modify functionality or perform maintenance. Kvintera may also suspend it due to a data-security threat or where required by law or an administrative act.
5.13. The Customer System may not be used for purposes other than its intended purpose or for any unlawful or incompatible purpose. At its sole discretion, Kvintera may terminate or suspend the Customer’s access to all or part of the services and functionality offered in the Customer System if it has reasonable grounds to suspect misuse, or where the Customer burdens or uses it in breach of these General Terms, applicable laws or other legal requirements in a manner threatening its operation and availability to other Customers.
5.14. When improving or changing the Customer System or fixing defects, Kvintera will seek to minimise the impact on the quality of Services provided to the Customer and to comply with other obligations under the Agreement. Kvintera undertakes to notify the Customer in advance of planned work that may affect Service provision and to try to carry it out at a time when the Service is least used.
5.15. When ordering Services and/or registering in the Customer System, the Customer may be asked to consent to processing of personal data, profiling and the sending of informational and/or advertising messages. More information about personal-data processing is provided in the Privacy Policy.
6.1. Parameters for the provision of specific Services are stated in the Special Terms.
6.2. Kvintera undertakes:
6.2.1. To provide the Customer with the Services ordered by the Customer in compliance with Service quality parameters.
6.2.2. To ensure that hosting and/or server-rental Services are available for 99.65 (ninety-nine and sixty-five hundredths) % of the total annual reporting period (from 1 January to 31 December) (the “Service Level”), except unavailability due to scheduled maintenance, emergency maintenance or a force majeure event. The Service Level does not apply (and no Service compensation is due) if it is disrupted because: (i) the Customer tests Services contrary to good practice, with gross negligence or contrary to Kvintera recommendations; (ii) the Customer fails to follow specific instructions given by Kvintera; or (iii) the Customer fails to comply with obligations under the Agreement, rules in the General Terms, or parameters and conditions in the Special Terms.
6.2.3. For each period in which the Service Level in clause 6.2.2 is not achieved, the Service term is extended as follows: where the non-compliance lasts less than a full calendar day, by 1 (one) calendar day; where it lasts more than 24 (twenty-four) but less than 48 (forty-eight) hours, by 2 (two) calendar days; where it lasts 48 (forty-eight) hours or longer, by 3 (three) or more calendar days in proportion to its duration, calculated in whole days.
6.2.4. No later than 3 (three) business days after conclusion of the Agreement, to grant the Customer the right to use the Service for the paid period.
6.2.5. No later than 7 (seven) days before the end of the Service term, to send a reminder of the expiry of Services to the email address specified by the Customer.
6.2.6. When providing domain-registration Services, no later than 3 (three) business days after conclusion of the Agreement, to submit, on the Customer’s behalf, an electronic application to the registry for domain registration, transfer or renewal for the agreed period.
6.2.7. When providing SSL certificate Services, no later than 3 (three) business days after conclusion of the Agreement and receipt of required data from the Customer, to submit an electronic application to the issuer on the Customer’s behalf for issuance of the SSL certificate for the ordered term; after issuance, Kvintera will provide the Customer with the SSL certificate public key no later than 3 (three) business days afterwards.
6.2.8. If a Service cannot be provided (for example, where a registry refuses to register a domain or it turns out to be a “Premium” category domain subject to non-standard registration pricing), to inform the Customer and refund all sums paid by the Customer for the Services.
6.2.9. To inform the Customer immediately by telephone and/or email about matters related to Service provision, for example where Kvintera considers that there is, or may be, a threat to the security of the Customer’s website and/or data, a data-storage limit is approaching, or a Service term is expiring.
6.3. The Customer undertakes:
6.3.1. To provide correct identifying and contact information and promptly notify Kvintera of changes. At Kvintera’s request, the Customer must provide documents confirming the authenticity of that information.
6.3.2. To comply with Service-provision conditions and pay for Services on time.
6.3.3. To use the Services for their intended purpose and in accordance with technical and quality parameters.
6.3.4. To follow Kvintera’s instructions necessary for proper Service provision and performance of the Agreement.
6.3.5. Not to use the Services, directly or indirectly, for prohibited activities or in breach of applicable laws of the Republic of Lithuania or the rights of Kvintera and/or third parties.
6.3.6. Not to use the Services for unlawful purposes, including but not limited to mass email distribution, harm to the operation or security of computer systems or networks, or infringement of applicable laws of the Republic of Lithuania and/or other countries and the rights of the provider and third parties.
6.3.7. To notify Kvintera immediately of disruptions in Service provision and take measures to mitigate damage.
6.3.8. To protect login and other data, ensure the security of the source code of hosted websites, and update used software and plugins in a timely manner.
6.3.9. To cooperate with Kvintera in resolving matters related to Service provision and eliminating disruptions.
6.3.10. When using game-server hosting, to host only content directly related to operation and maintenance of the game server. Kvintera reserves the right to remove, without prior warning, any content that does not meet this requirement. Hosted content may include: (i) necessary game-server files; (ii) additional programs or scripts needed for game-server operation; (iii) player databases; (iv) server configuration files; and (v) modifications and/or plugins intended to improve the server gameplay experience.
6.3.11. When ordering and/or using SSL certificate Services, no later than 1 (one) month after conclusion of the Agreement, to provide Kvintera with all data specified by Kvintera as necessary to issue the SSL certificate.
6.4. Kvintera has the right:
6.4.1. To engage third parties (subcontractors) to perform obligations under the Agreement without the Customer’s consent.
6.4.2. To create and develop the Customer System and Services and change their functionality. Material changes are announced on Kvintera’s Discord server, in the Customer System, on the Website or by email.
6.4.3. To suspend, disable and/or terminate provision of Services to the Customer immediately and without prior warning where, due to the Customer’s acts and/or omissions: (i) a threat arises to Service provision, quality, security, integrity or reliability; (ii) harm is caused to Kvintera and/or third parties or their reputation; (iii) Services are used unlawfully or for purposes incompatible with democratic values and/or good morals; (iv) the Customer and/or representatives communicate tactlessly, offensively or disrespectfully, or obstruct other Service recipients’ use; (v) the Customer’s website faces a security threat, for example a DDoS (Distributed Denial of Service) attack; (vi) the Customer’s mail traffic disrupts Kvintera’s platform; or (vii) the Customer hosts content not intended for hosting (not complying with clause 6.3.10).
6.4.4. After notifying the Customer 1 (one) hour in advance, to temporarily suspend Service provision where needed to implement, update, alter or migrate Service functionality or perform maintenance.
7.1. Customers’ use of Services is generally paid. In certain cases, Kvintera may offer a free trial of its Services. The Customer is separately informed about the terms for such Services.
7.2. Specific Service fees form part of the Special Terms and are stated on the Website and/or in the Customer System when a particular Service is selected. The Service fees in force when the order is submitted apply.
7.3. The Service fee is stated in the table presented to the Customer on the order page. Service reservation fees payable are included in the Service fee.
7.4. The Customer must pay the Service fee: (i) when ordering through the order page, immediately after submitting the order, otherwise the order is automatically cancelled; (ii) when renewing Services, no later than expiry of the current Service; and (iii) where a pro forma invoice is issued (for example, to companies or where no order page has been created), no later than the deadline stated in it. Payment methods are stated on the order page or pro forma invoice.
7.5. SMS payments:
7.5.1. The Customer may pay for Services or top up the Account balance through the SMS payment system, if that option is made available on the Website or in the Customer System.
7.5.2. SMS payment amounts are credited according to information provided by mobile network operators about Services rendered. The final credited amount may differ from the preliminary amount because of operators’ commission fees.
7.5.3. If mobile network operators provide different data in their monthly statement from that provided during the month, the final amount is recalculated according to the operators’ statement. Kvintera notes that such discrepancies may arise without Kvintera’s fault, due to technical failures, operator subscribers’ insolvency (for example, use of a stolen SIM card or failure to settle with the operator), or other reasons. Kvintera assumes no responsibility for such discrepancies.
7.5.4. If an operator’s report differs from the Customer System report for the past period, the operator’s information is deemed correct. If Kvintera has already credited funds to the Customer’s Account before receiving that information and, after the operator corrects it, it appears that some credited funds must be returned, Kvintera may deduct and debit them from the Customer’s Account balance or future payments.
7.6. Unless the Parties agree otherwise in writing, an invoice for Services is issued in advance for the fixed Service-use term stated in the Special Terms and/or at the time of order submission. That term and the Service fee set for it take account of Service reservation costs; therefore, if the Customer terminates the Agreement or stops using Services before the term ends, paid funds are not refunded, except in the case specified in clause 8.1 of these General Terms.
7.7. Kvintera may change Service fees by giving the Customer at least 3 (three) days’ notice. Changes do not affect fees for periods that began before the effective date of the change. If the fee changes, the Customer may terminate the Agreement with Kvintera from the date the change takes effect by notifying Kvintera through contacts stated on the Website, cancelling Services in the Customer System, or not paying the invoice for Services whose fee changed.
7.8. If the Customer does not settle payment for Services on time, an overdue-payment administration fee in the amount stated in the Special Terms may be charged. Kvintera reserves the right to suspend the Customer’s ability to use Services for the period of delay or terminate Service provision entirely if the Customer has failed to settle on time more than once. Kvintera may charge an additional fee for restoration of a suspended or terminated Service.
7.9. If Kvintera restricts, suspends or terminates Services because the Customer breached these General Terms and/or Special Terms, fees for unused Services are not refunded or otherwise compensated, for example by extension of Services. Kvintera assumes and compensates none of the direct or indirect losses incurred by the Customer because of such restriction, suspension or termination.
7.10. By agreeing to the General Terms, the Customer expressly agrees to receive electronic invoices. Electronic invoices may be issued and received in any electronic format.
8.1. In any case, the Customer has the right, without stating a reason, to withdraw from a Service agreement concluded remotely with Kvintera within 7 (seven) days after conclusion of the Service agreement and recover money paid for the Services.
8.2. The right to withdraw from a Service agreement and recover money does not apply to Service agreements under which Services have been started or fully provided to the Customer and which provide for the Customer’s obligation to pay the Service price. Such Services include domain registration and SSL certificate Services, as well as other Services for whose provision Kvintera engages partners. By confirming agreement to these General Terms, the Customer understands and expressly confirms that the Customer has no right to withdraw from the Service agreement where Kvintera has fully performed it and/or provided the specific Services.
8.3. If the Customer withdraws from the Service agreement pursuant to clause 8.1, all money paid for Services is refunded. Kvintera refunds all money paid by a Consumer Customer for Services no later than 7 (seven) days after receiving notice of withdrawal.
8.4. Money is refunded to the Consumer Customer using the same payment method used to pay for the Services.
8.5. Payments made by the Customer are refunded only if the Agreement is terminated on the Customer’s initiative no later than 7 (seven) calendar days after it enters into force. If the Customer terminates after that period, funds paid as the Service fee are not refunded and are considered compensation to Kvintera for Service reservation costs.
8.6. Amounts paid by gift cards, Account balance top-ups and the balance in the Customer’s Account are not refundable. Refunds apply only to direct payments for specific Services.
8.7. Kvintera may, at its discretion, terminate the Agreement and/or suspend or terminate Service provision if the Customer breaches these General Terms, assumed obligations, or in other cases established by these General Terms.
8.8. Before terminating the Agreement and/or suspending or terminating Service provision, Kvintera gives the Customer prior warning (except in cases provided for by these General Terms) about the breach and that, unless it is remedied and/or discontinued within the period set by Kvintera, the Agreement will be terminated or Service provision suspended and/or terminated.
8.9. After termination of the Agreement and/or Services in accordance with these General Terms, Kvintera does not guarantee continued storage of Customer data or the Customer’s ability to transfer data from Kvintera to other servers, storage systems and/or environments.
9.1. All intellectual-property rights in the Services, Website, Customer System, data stored there, names, logos, Service names, descriptions, trademarks, software and designs, as well as all updates, changes, improvements, additions, corrections and new versions thereof and other proprietary attributes, including all intellectual-property rights assigned to them, belong to Kvintera and are not transferred or assigned to the Customer. All rights in the Services and Kvintera works are protected. No Kvintera content or other information may be reproduced, publicly announced or distributed without Kvintera’s prior written consent.
9.2. The Customer grants Kvintera the right, free of charge, for an unlimited period and territory, to use the Customer’s name and logo on the Website, in advertising and commercial offers. The Customer may object to such use of its data at any time.
9.3. The Customer may not make changes or modifications to, reverse-engineer, or perform any other actions on the source code or other components of the Website, Customer System or specific Services that could affect their operation or integrity.
10.1. Kvintera publishes a Data Processing Agreement on the Website for cases where Kvintera acts as processor of personal data controlled by the Customer. No separate personal data processing agreement is concluded between the Parties.
11.1. If unlawful acts of a Party cause damage to the other Party, the Party at fault undertakes to compensate the other Party’s direct losses, except where law requires the Party at fault to compensate all losses suffered by the other Party.
11.2. Kvintera is not liable for any consequences to the Customer if the Agreement is terminated and/or provision of Services to the Customer is suspended and/or terminated in accordance with these General Terms.
11.3. Kvintera is not liable for: (i) errors and disruptions in communication systems used by the Customer; (ii) Service-use disruptions due to cyberattacks, viruses or other third-party acts, except where Kvintera failed to take at least minimum security measures; (iii) malfunction or loss of equipment used by the Customer; (iv) improper operation of the Customer’s operating system; (v) disruptions in operation of other programs; (vi) improper Service operation because the Customer failed to comply with Service-use terms; (vii) improper Service operation caused by the Customer’s intent or gross negligence, dishonest or unlawful acts, or inaccurate or incorrect data supplied by the Customer; and (viii) content hosted by the Customer or its compliance with legal requirements, because Kvintera does not control or influence information transmitted, received or stored through the Services.
11.4. Services are provided on an “as is” and “as available” basis. Kvintera does not guarantee uninterrupted or error-free access. If disruptions arise, Kvintera will seek to eliminate them as soon as possible. Kvintera assumes and compensates no losses arising from disruption or non-operation of Services, except where it must assume liability under applicable law.
11.5. Kvintera does not guarantee that the Customer can always use Services at the desired location and time because Service provision also depends on factors outside Kvintera’s control, for example unstable or non-functioning internet access, a malfunctioning Customer or Customer end-user device, failure to supply data required for Service provision, or similar circumstances.
11.6. The Customer is fully responsible for: (i) the content of all information sent, received or stored using the Services, including violations of laws of the Republic of Lithuania governing intellectual property, personal-data protection, advertising services and others; (ii) all damage and inconvenience caused to the Customer’s end users, and damage caused by end users to Kvintera and/or third parties, including such legal violations; and (iii) promptly informing Kvintera if Services are disrupted or fail. The Customer must also take all measures to prevent damage related to Service disruption or reduce the consequences of damage that occurs.
11.7. The Parties are not liable for failure to perform obligations if it results from circumstances that they could not control or reasonably foresee when concluding the Agreement and could not prevent, or prevent their consequences (force majeure circumstances, such as fire, actions of public authorities, declaration of an emergency and/or quarantine, military action or civil unrest, an attack on electronic systems used by Kvintera, including those operated by Kvintera’s service providers, etc.). If such circumstances last longer than 1 (one) month, the Parties may terminate the Agreement.
12.1. All notices, requests and other documents related to these General Terms and the provision of Services are sent to the Customer’s Account and/or email address provided at registration in the Customer System or when ordering Services.
12.2. For performance of the Agreement and provision of Services, and to ensure prompt resolution of problems and questions, the Parties agree to give preference to email communication in order to identify the Customer promptly and have written Customer information about issues that have arisen.
12.3. The Customer must immediately notify Kvintera of changes to contact data by updating the Account or otherwise notifying Kvintera. Sending notices or calling the last email address or telephone number known to Kvintera is deemed proper notice.
12.4. The Customer must send notices to Kvintera to the contact email address stated on the Website.
12.5. All information provided by Kvintera in the Customer System, as well as information provided individually to the Customer by email, including but not limited to these General Terms, is deemed provided to the Customer in writing.
13.1. The Agreement, General Terms and Special Terms are governed by the law of the Republic of Lithuania.
13.2. Kvintera may at any time assign its rights and obligations arising from the Agreement, General Terms and Special Terms to third parties without the Customer’s consent, provided that the Customer’s position does not worsen and the scope of rights and obligations does not change as a result.
13.3. All disagreements between the Parties relating to the Agreement, General Terms and Special Terms are resolved through negotiations. If the Parties do not resolve a dispute through negotiations within 30 (thirty) days, disputes are finally resolved by a court at Kvintera’s registered office, except where the laws of the Republic of Lithuania establish different jurisdiction.
13.4. A Consumer Customer may resolve disputes with Kvintera without going to court. First, the Customer must contact Kvintera in writing at info@kvintera.lt. If Kvintera does not respond to the consumer’s claim within 14 (fourteen) days after receiving it, or does not satisfy it, the Customer may submit a request and/or complaint concerning Kvintera’s acts, omissions or dispute resolution to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, telephone 0 5 262 67 51, fax 0 5 279 1466, email tarnyba@vvtat.lt, website https://www.vvtat.lt, or its territorial divisions in the counties) or to the Communications Regulatory Authority of the Republic of Lithuania at Mortos g. 14, 03219 Vilnius, email rrt@rrt.lt, through the e-Citizen system at https://epilietis.lrv.lt/lt/kreipkites/.
